Delete your AI-LABZ data

How to request deletion

AI-LABZ has no account and no login, so there is nothing to sign in to and delete. Instead, send us the device token your lab is stored under and we'll delete it.

• Open AI-LABZ and go to Settings.
• Tap Contact support. This opens your email app with your device token and lab ID already filled in, so you don't have to find them yourself.
• Change the subject to "Delete my AI-LABZ data" and send it.

If you've already uninstalled the app, email ailabzsupport@gmail.com with the same subject and tell us roughly when you last played and on what device - we'll find the lab from that.

We delete the lab within 30 days of receiving the request and reply to confirm when it's done.

What gets deleted

• Your device token and the lab it identifies.
• All game state tied to it: resources, buildings, unlocked territory, trained models, and incident history.
• Your notification push token, if you enabled notifications.

What we keep, and for how long

• Backend logs - request timestamps and coarse error information, retained up to 90 days for security and debugging, then deleted on a rolling basis. These are not tied to a deleted lab in any way we can search after the fact.
• Purchase records - the App Store and Google Play keep their own record of any AI-LABZ PRO subscription for tax and refund purposes. That record is theirs, not ours, and we cannot delete it. Manage or cancel a subscription through your store account.
• Aggregate analytics - counts and trends that can no longer be traced back to an individual device.

Third-party data

Advertising and measurement partners hold identifiers we don't control - see Third-party services in our Privacy Policy for who they are. To cut those off, delete or reset your advertising ID on Android (Settings → Privacy → Ads), or turn off tracking on iOS (Settings → Privacy & Security → Tracking). Uninstalling AI-LABZ stops any further collection.

Questions

Email ailabzsupport@gmail.com and we'll help.