How your subscription is tied to your account

AI-LABZ PRO is billed and managed entirely through the Apple App Store or Google Play - never by us directly. Your subscription is tied to the Apple ID or Google account you purchased it with, not to AI-LABZ's device token, so it will reappear automatically whenever that same account signs in through the store on a device.

Because AI-LABZ has no login of its own, restoring your subscription won't bring back a lab's buildings or progress from another device - game state is tied to the device token described in our Privacy Policy, not to your store account. Restoring purchases only reconnects your AI-LABZ PRO entitlement.

Cores, credit packs and bundles

Cores, credit packs and bundles are one-time consumable purchases. They are delivered to the lab you bought them in, and whatever you buy with them - skins included - belongs to that lab. The stores have nothing to restore for a consumable, so "Restore Purchases" won't re-deliver them. If one you paid for never arrived, email us with the store receipt and we'll check it against our records.

A prestige at the Epoch Gate wipes the lab, including credits, chips and models from paid packs and bundles. That is not a lost purchase and can't be restored. Skins survive a prestige.

iOS - restore in AI-LABZ

Open AI-LABZ and go to Settings.
Tap AI-LABZ PRO, then tap "Restore Purchases."
Sign in with the Apple ID you originally subscribed with, if prompted.

You can also manage or cancel your subscription directly: open the Settings app on your iPhone or iPad → tap your name → tap Subscriptions → select AI-LABZ PRO.

Android - restore in AI-LABZ

Open AI-LABZ and go to Settings.
Tap AI-LABZ PRO, then tap "Restore Purchases."
Make sure you're signed into the same Google account you subscribed with.

You can also manage or cancel your subscription directly: open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select AI-LABZ PRO.

If restoring doesn't work

Double-check you're signed into the same Apple ID or Google account you used when you originally subscribed - this is the most common cause. If it still doesn't restore, email ailabzsupport@gmail.com with your purchase receipt (from the App Store or Play Store) and we'll help sort it out.

Refunds

Refunds for App Store and Google Play purchases are handled by Apple and Google respectively, under their own refund policies - we don't have the ability to issue refunds directly. Request one through the App Store's "Report a Problem" page or Google Play's order history.

Contact us

Still stuck? Email ailabzsupport@gmail.com and we'll help.